Remember, Hotmail account users who have disabled two-step verification will not be able to use the recovery form.
Turning on two-step verification stops anyone from signing in without two forms of identification, no matter how much information they know about your account.
You will need a working email account that you can access so Microsoft can send you information about your request.
Users can use any active email account, even one belonging to a friend or relative.
Alternatively, those who do not have another email account that you can access, can create a temporary outlook.com account for free by selecting Create One at the Microsoft account sign-in page.