USERS of Microsoft’s Outlook email app were hit with major issues yesterday, according to online outage trackers.
People across the globe reported that they were unable to log in to the service and that they were repeatedly asked to re-enter their passwords.
More than 5,700 netizens reported problems with Outlook from roughly 6pm UK time (1pm ET) on Tuesday to outage tracker DownDetector.
Microsoft confirmed on Twitter that it had resolved the issue several hours later.
On social media, users said they were having trouble accessing their inboxes – a problem some said had been cropping up for the past week.
It appears the glitch largely affected Outlook users on iPhone, though this has not been confirmed by Microsoft.
Apple released iOS 14.2 – the latest version of its iPhone software – on November 5, and it’s possible the disruptions were linked to the update.
“What is going on with outlook email tonight?” one Twitter user asked on Tuesday.
“Not working properly on phone, erratic on the website. Keeps getting me to retype password.”
Another said: “Anyone else’s iPhone saying they need to re-enter their outlook password ????”
Microsoft acknowledged the outage at roughly 6pm UK time (1pm ET) on Tuesday in a tweet from the official Microsoft 365 status account.
“We’re investigating an issue in which users may be receiving errors when attempting to access Outlook,” the account tweeted.
Microsoft added that other services, such as its cloud storage platform OneDrive, were also affected.
By 10.30pm UK time (5.30pm ET) the issue had been resolved, Microsoft said.
“Impact to consumer services has largely recovered,” the firm tweeted.
“We’re continuing to monitor the environment to validate full service restoration.”
It’s not yet clear what caused the service to go down.
A Microsoft spokesperson told The Sun: “We’ve resolved an issue some users may have experienced accessing a limited number of Microsoft 365 consumer services.”
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Here’s how to sign in to your Outlook email account and change your password.
And, here’s how to unsend emails on Gmail so the recipient never sees your message.
What do you think of the recent Outlook issues? Let us know in the comments!
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