IKEA has cut the price of its click and collect service during lockdown following a backlash.
Customers took to social media to complain about collections from IKEA stores costing £10 with the fee only waived if they were spending as much as £300 in one go.
A mail-out on November 5 said: “With many of us spending more time indoors to work, rest and play, we know that life at home has never been more important.
“So, even though our stores may be temporarily closing, you can still shop online with a contact-free delivery. And we’ve already taken a few more steps to support you and keep things moving.”
Ikea’s previous click and collect price and policy from November 5
But one customer on Facebook said: “Embarrassing for such a big company to be charging people for click and collect.”
Another added: “Looks more like profiteering from an unfortunate situation, when numerous other stores, ranging from other big stores, right down to independent stores are able to offer free click and collect, no matter what value the order is.”
Now IKEA has changed the policy while stores are closed so that people can use the click and collect service for £5. The threshold has also been lowered for free collection for a spend of more than £100.
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