Click and collect shoppers at Ikea in Croydon waited up to “six hours” to pick up their orders, with some calling it a “complete shambles”.
Hundreds of desperate shoppers swarmed the store on Sunday (November 15) which led to a lack of social distancing as they huddled near a collection point.
The Purley Way branch has been forced to close due to the second national lockdown, but the non-essential retailer is still allowed to run a click and collect service.
But some customers in Croydon were left waiting up to six hours to collect their order, with one shopper calling it their “worst Ikea experience ever”.
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According to social media, a number of customers were unable to pick up their purchases on Sunday, despite waiting for hours.
One shopper tweeted: “Hey @IKEA your it system needs a kick up the back side.
“People have been waiting for 6 hours for click and collect in Croydon and the store doesn’t even know they are waiting even, your emails don’t even make sense and the instructions are conflicting.”
Another wrote: “Your Croydon branch today was the biggest shower of s*** I have ever encountered.
“I felt sorry for the frontline staff, people being paid a tenner an hour to deal with irate customers.
“We gave up after two hours, will now wait for a refund.”
A third added: “We’ve been waiting in the @IKEAUK queue for FOUR HOURS to collect something small.
“Complete shambles and so disorganised. Do not order anything from IKEA click and collect this lockdown unless you have all day to waste.”
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Pictures showed a lack of social distancing as hundreds waited for their order at the click and collect point at the front of the store.
Due to the bad weather, many tried to stay dry by standing under a sheltered area, which led to large groups huddling together.
One customer wrote: “Sunday madness in Croydon IKEA. Hundreds of people left in cars waiting for text messages.
“People left waiting at collection points not socially distancing and people waiting over 3 hours for click and collect.”
Another wrote: “It is kicking off in Croydon Ikea. People’s patience being tested for click and collect. It’s chilly too.”
A third said: “I’m 8 months pregnant and waited 4.5hrs for ‘go to collection point text’ at IKEA Croydon. When I got there, I was told my order wasn’t ready so gave up and left. Worst IKEA experience ever!!”
Ikea apologised to customers and said the long queues were due to “unprecedented demand”.
An Ikea spokesperson told Mirror Online: “We are really sorry for the long click and collect waiting times at some of our stores today.
“These were caused by unprecedented demand during these exceptional times where life at home has never been more important.
“We have been doing everything that we can to serve customers on this incredibly busy Sunday and we have increased staff capacity in our stores to manage the click and collect service.
“We’d like to thank our customers for their patience and for shopping with Ikea”
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