“We have challenged ourselves and explored different opportunities to transform to an organisation fit for the future.”
“By focusing on customer support instead of customer support centres, we will ensure a more holistic approach throughout the customer journey, creating a seamless experience for our customers wherever and whenever they choose to meet us. We have started on a customer support transformation strategy that will lead us in the work going forward,” he concluded.
Hence why Ikea is looking for new team members that will focus on analytics and insights. Further details here.
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