IKEA have apologised to Irish customers and promised to ‘put things right’.
Globally, their supply chains have been impacted and here in the UK and Ireland, their ports and terminals are also experiencing high levels of congestion, resulting in some shortages in availability and in longer-than-normal delivery times.
In a statement on Twitter the company said: “Please accept our sincerest apologies.
“We know many of you are waiting to hear back from us and we cannot thank you enough for your patience.
“We also know it’s not been the easiest to get in touch with us and in some instances, the products you want have not been available.
“We’re working tirelessly to put things right as quickly as we can.”
IKEA have seen a major demand for products that help people to live, work and play more comfortably from home.
Customers are struggling to get into contact with the chain and they have recruited more people into our Customer Support Centre so that those wanting to contact us, can do so more quickly.
IKEA’s Peter Jelkeby said: “This year, life as we know it has changed in ways we never could have imagined possible. However, in the same way that COVID-19 has affected us as individuals, it has affected us as a business too.
“I want to assure you that we are working intensively to resolve this.
“We are working to increase availability, improving our systems and provide better information, and recruited more people into our Customer Support Centre so that those wanting to contact us, can do so more quickly.
“ I want to apologise unreservedly for the inconvenience this is causing.
“We know we haven’t got it quite right just yet, but we’re working really hard to do so.”